Dear Sir,
While I understand that coming the the grocery store right after finishing up at the gym is less time consuming than stopping off to shower or apply deodorant, I do not think that it is fair to blame the tilapia fillets for the wafting stink causing everyone to cough and wrinkle their noses.
Also, I am glad you enjoyed the selections you cherry picked (ahem, stole) directly from the olive bar, sans toothpick or container. However, nothing in this world could make me accept the pits from your outstretched hand upon checkout. You walked past several garbage bins to get to the lane, and will pass 2 more while exiting the store. I cannot imagine why you think part of my job description requires my letting you drop the spitty pits you've been ruminating into my unprotected hand. And I'm sorry for your embarrassment when I said, loudly, "Sir, I am not going to touch anything that has been in your mouth. It's against the law. Put it in that trashcan right there yourself. And help yourself to a napkin before you pay, please."
You are not the rudest customer I've had, not even this hour. But your particular brand of oblivious disregard for polite social interaction makes me want to pull the ridiculous sweatband down from your ears and choke you with it. Or at the very least, not rubber-band your containers together, so that they leak, and stain your car seats.
Thank you so much, sir, you have a great night!
CC
Thursday, June 19, 2008
Wednesday, June 18, 2008
Inconsiderate D-Bag Yuppie
It was slightly less busy than usual last night, as the ominous skies probably kept people home. Things were just plugging along, hitch free. I was keeping the hippies at bay, smiling at the babies and ringing as fast as I could. I strive to get customers away from me as fast as possible, all the while being "secret-shop" appropriate. That is the goal.
A man waited in line with his loaded cart, and as soon as I greeted him, he spun on his heel and ran to get some more stuff. I wish people would fucking finish shopping before they decide to check out. It's unfair to the people behind you in line, not to mention the poor cashier, to make everyone wait around on your lame ass. So I walked around the counter, unpacked his entire cart, and started ringing. The CAs (cashier's assistants) were all upstairs clearing the lot (ie: smoking, texting, hiding in the stairwells), so I had to bag it all up as I went. This is time consuming. He meanders back, arms full of bottled water, and says "Oh, I thought you'd be close to done by now."
"Well sir, it takes a little bit longer when I have to empty your cart, and ring AND bag your whole order myself. Feel free to pitch in though." I smile at him and continue working on his groceries. I hope his credit card gets denied and that his prepared food has hair in it.
He didn't move. He literally watched every move I made ringing AND double bagging $246 bucks worth of convenience-packaged organic food. While I worked, he complained out loud, to no one in particular, about how "amazingly terrible that WF doesn't sell Tylenol ." I didn't explain why we don't. It wouldn't matter. I secured the terminal while I put his bags in his cart, effectively canceling his credit card slide. It's a small thing I do to annoy people who are unhelpful. It makes me feel better.
When he bitched about having to dig the card out of his wallet to re-slide it, I just said "Well, sir, I have to secure the terminal when you make me step away to put your bags in your cart. It's the law."
He grumbled and attacked the PPD with the pen. I reached over and handed him the large stylus attached to the machine. "It works so much better when you use this, sir." I am sickeningly polite at times. He asked for $50 cash back, which I gave him in 10s and 5s and singles. I shut the cash drawer before he could protest. As he wheeled his full cart away, I called "Thank you so much sir. I hope you feel better."
He didn't say anything. People like that never do. It is a vicious cycle. People like that are rude to cashiers and bartenders and waitresses, and they always get service that meets the bog standard, but never exceeds it. So they never feel compelled to be nice or say hello or thank you. And they never get great service.
Because they are inconsiderate yuppie douchebags.
A man waited in line with his loaded cart, and as soon as I greeted him, he spun on his heel and ran to get some more stuff. I wish people would fucking finish shopping before they decide to check out. It's unfair to the people behind you in line, not to mention the poor cashier, to make everyone wait around on your lame ass. So I walked around the counter, unpacked his entire cart, and started ringing. The CAs (cashier's assistants) were all upstairs clearing the lot (ie: smoking, texting, hiding in the stairwells), so I had to bag it all up as I went. This is time consuming. He meanders back, arms full of bottled water, and says "Oh, I thought you'd be close to done by now."
"Well sir, it takes a little bit longer when I have to empty your cart, and ring AND bag your whole order myself. Feel free to pitch in though." I smile at him and continue working on his groceries. I hope his credit card gets denied and that his prepared food has hair in it.
He didn't move. He literally watched every move I made ringing AND double bagging $246 bucks worth of convenience-packaged organic food. While I worked, he complained out loud, to no one in particular, about how "amazingly terrible that WF doesn't sell Tylenol ." I didn't explain why we don't. It wouldn't matter. I secured the terminal while I put his bags in his cart, effectively canceling his credit card slide. It's a small thing I do to annoy people who are unhelpful. It makes me feel better.
When he bitched about having to dig the card out of his wallet to re-slide it, I just said "Well, sir, I have to secure the terminal when you make me step away to put your bags in your cart. It's the law."
He grumbled and attacked the PPD with the pen. I reached over and handed him the large stylus attached to the machine. "It works so much better when you use this, sir." I am sickeningly polite at times. He asked for $50 cash back, which I gave him in 10s and 5s and singles. I shut the cash drawer before he could protest. As he wheeled his full cart away, I called "Thank you so much sir. I hope you feel better."
He didn't say anything. People like that never do. It is a vicious cycle. People like that are rude to cashiers and bartenders and waitresses, and they always get service that meets the bog standard, but never exceeds it. So they never feel compelled to be nice or say hello or thank you. And they never get great service.
Because they are inconsiderate yuppie douchebags.
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